At Annie Z. Couture, we strive to ensure that you receive your order in a timely and efficient manner. Please review the following information regarding our delivery policy:
Delivery Times
We aim to dispatch Ready to wear product orders within 3-6 business days after confirmation of your payment for all international and local customers.
For Unstitched products/ Custom orders, delivery time varies from 3 weeks upto as much as time required for production for custom orders.
Once your order has been dispatched, you will receive an email notification with your tracking information. Delivery times will vary depending on your location and the shipping method you have selected at checkout.
Shipping Methods
We offer both local and international shipping via reputable courier companies. The shipping options available to you will be displayed at checkout, along with the estimated delivery time and cost.
Delivery Charges
Delivery charges will be calculated based on the destination and weight of your shipment. Please note that any customs duties, taxes, or additional charges levied by your country's customs office are the responsibility of the recipient.
Delivery Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your delivery online.
Delivery Issues
In the event that your order is delayed or lost in transit, please contact our customer service team at [insert email address and/or phone number]. We will work with the courier company to investigate the issue and provide a resolution as soon as possible.
Delivery to a Different Address
If you would like to have your order delivered to a different address than your billing address, please ensure that you provide the correct information at checkout. We are not responsible for any incorrect information provided and will not be able to redirect your shipment once it has been dispatched.
Delivery Restrictions
We do not currently offer delivery to certain locations due to customs or legal restrictions. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.
Thank you for choosing Annie Z. Couture. We hope you enjoy your shopping experience with us!