Welcome to Annie Z. Couture. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing or using our website or purchasing our products, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our website or purchase our products.
Exchange Policy
We have a strict "No Exchange/ No Refund" policy. However, we will consider an exchange request if the received product(s) has a manufacturing defect or any damage. To be eligible for an exchange, please notify us at [insert e-mail] or call us at [insert number] within 48 hours of receiving the item. Please note that any orders with customization in size, fabric, or anything else will not be eligible for an exchange or refund. All discounted sales are final, and we do not accept any returns or exchanges on sale items.
Price and Content Information
While we strive to provide accurate pricing information, errors may occur. We cannot confirm the price of an item until after you order. If an item is listed at an incorrect price due to an error in pricing, we reserve the right to refuse or cancel any orders placed for that item. We may contact you for instructions or cancel your order and notify you of such cancellation.
Order Acceptance
We reserve the right to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Delivery Charges
Charges for international orders are calculated based on the destination and the weight of your shipment. Duties and taxes are not included in the price of the goods you purchase online and will not be included in the overall shipping costs you pay. You are responsible for paying any additional charges for Customs clearance, which vary from country to country. Please contact your local customs office for further information. When ordering from us, you are considered the Importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods.
Privacy
We respect your privacy and will use any personal information you provide in accordance with our privacy policy.
Contact Information / Complaints Handling
For questions, concerns, or complaints about your purchase, please email us at [insert e-mail] and allow us to respond within 2 business days. Our contact information is as follows:
Email: anniezubair1@gmail.com
Phone Number: 03333580299
Address: House # 11 CL 15/8, sunny side villas, bleak house road, civil lines, karachi. Opp mehran luxuria tower
Thank you for shopping with us.