At Annie Z. Couture, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy to make your shopping experience as easy as possible.
Returns
We accept returns within 2-3 days of the delivery date for all regular-priced items that are unworn, unwashed, and with their original tags attached. Sale items are final sale and cannot be returned.
To initiate a return, please email us at [contact email] with your order number, the item you wish to return, and the reason for the return. We will then provide you with a return authorization number and instructions on how to ship the item back to us.
Please note that the customer is responsible for all shipping charges associated with returning the item. We recommend using a trackable shipping method to ensure your package is delivered to us. Once we receive your return, we will inspect the item to ensure it meets our return policy requirements. If the item is approved for a return, we will issue a refund to the original payment method used for the purchase.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
Defective or Damaged Items
In the unlikely event that you receive a defective or damaged item, please email us at [contact email] within [number of days] days of the delivery date. We will then provide you with a return authorization number and instructions on how to ship the item back to us. Once we receive the item and confirm the defect or damage, we will issue a refund or send you a replacement item at no additional cost.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at [insert contact details]. We are always here to help!
Thank you for choosing Annie Z. Couture!